Report Fraud, Waste or Abuse

You are encouraged to report matters involving Medicaid fraud and abuse. You may remain anonymous; however, sometimes to conduct an effective investigation, staff may need to contact you. Your name will not be shared with anyone investigated. In rare cases involving legal proceedings, your name may need to be revealed.

Medicaid fraud and abuse is when a person knowingly cheats or is dishonest, resulting in a benefit such as payment or coverage.

Examples of Medicaid fraud and abuse:

  • An individual does not report all income when applying for Medicaid
  • An individual does not report other insurance when applying for Medicaid
  • A non-recipient uses a recipient's card with or without the recipient's knowledge
  • A provider’s credentials are not accurate
  • A provider bills for services that were not rendered
  • A provider performs and bills for services not medically necessary

Reporting Options

DHHS Customer Service Center
Phone: 800-662-7030 (English or Spanish)
Online Confidential Complaint Form

Medicaid Fraud, Waste and Program Abuse Tip-Line
Phone: 877-DMA-TIP1 (877-362-8471)

Health Care Financing Administration, Office of Inspector General Fraud Line
Phone: 800-HHS-TIPS

State Auditor Waste Line
Phone: 800-730-TIPS

County Department of Social Services (DSS)

False Claims Act

Section 6023 of the Deficit Reduction Act of 2005 requires providers receiving Medicaid payments to educate employees, contractors, and agents about federal and state fraud and false claims laws, and the whistleblower protections available under those laws.

Medicaid Integrity Program Provider Audit

The Deficit Reduction Act of 2005 created the Medicaid Integrity Program. The Act directed the Centers for Medicare and Medicaid Services to provide effective support and assistance to states to combat Medicaid provider fraud and abuse.

Payment Error Rate Management

To comply with the Improper Payments Information Act of 2002, the Centers for Medicare and Medicaid Services implemented a Payment Error Rate Measurement (PERM) program to measure improper payments in the Medicaid program and the State Children’s Health Insurance Program (SCHIP). 

Excluded Provider List

An “excluded provider” is an individual or entity that cannot bill or cause services to be billed to Medicare, NC Medicaid or NC Health Choice. The state diligently works to prevent excluded providers from participating in Medicaid and Health Choice to comply with federal regulations.

Effect of Exclusion from Participation in Federal Health Care Programs


Medical Assistance Operations Section
Phone: 919-814-0181
Fax: 919-814-0036

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