Customer Service

DHHS Customer Service Center

Beneficiary and provider information on Medicaid and NC Health Choice policies and procedures.
Phone: 800-662-7030

NCTracks Contact Center

Information on provider claims and billing.
Phone: 800-688-6696

DMA Offices

Mailing Address: All DMA Offices

2501 Mail Service Center
Raleigh NC 27699-2501

DMA Main Office

1985 Umstead Drive
Raleigh NC 27603-2001
Phone: 919-855-4100

DMA Six Forks Office

333 E Six Forks Road, Suite 200
Raleigh NC 27609
Phone: 919-814-0000

DMA Hoey Building Office

801 Ruggles Drive
Raleigh NC 27603
Phone: 919-855-4000

DMA Dobbins Building Office

815 Palmer Drive
Raleigh NC 27603
Phone: 919-855-4140

Executive Team

Deputy Secretary for Medical Assistance

Dave Richard
Phone: 919-855-4100 
Fax: 919-733-6608

Assistant Secretary for Medicaid Transformation

Jay Ludlam
Phone: 919-527-7000
Fax: 919-832-0225

Chief Medical Officer

Nancy Henley, MD
Phone: 919-855-4260
Fax: 919-715-4715

Chief Finance Officer

Roger Barnes
Phone: 919-855-4100
Fax: 919-733-6608

Chief Operating Officer

Mona Moon
Phone: 919-855-4100
Fax: 919-733-6608


Sandy Terrell, MS, RN, Director
Phone: 919-855-4100
Fax: 919-733-6608

Compliance and Program Integrity

John E. Thompson, Director
Phone: 919-814-0000
Fax: 919-814-0034

Business Information

Patrick Doyle, Director
Phone: 919-855-4100
Fax: 919-733-6608